FAQ

FAQ

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Gym

1. What are the club opening hours?

You have the flexibility to work out any time, day or night. You can usually start exercising from as early 9.00am to as late as 11:00pm for weekdays and 9:00am to 9:00pm on weekend.

2. There are no KFITNESS near me! Are you going to open in my town?

We’re always on the lookout for new communities to serve! Any locations that are coming soon are listed on our locations.

3. Can I bring a guest to the club?

Absolutely! We understand that one of the best ways to stick with a healthy lifestyle is to train with a buddy. You can bring a friend for a one-time visit only. If you wish to do so, you must book them in. You can do this by speaking to one of our friendly Membership Consultants.

We’ll show your friend the facilities that are on offer and ask them to sign on our guest register with indemnity waiver. As we are an exclusive members club we ask all guests to present their Identity Card. If they wish to use the club facilities after this, they can either join the club or receive access to the same privileges as you for a minimal fee RM15 per visit

Please note that prices include SST.

4. When’s the quietest time to visit the club?

On weekdays, the clubs are generally busiest before work, at lunchtime, and after work. If you prefer a quieter atmosphere, pay a visit just after lunch or in the afternoon.

5. Can I use all the fitness equipment in the club?

Sure you can.

6. Do I need to bring my own towel?

Yes, in terms of hygiene and we sure you have your own favorite one.

7. How do I use the lockers?

Lockers are free for everyone to use with first come first sever principal. By the way, we hope you can bring your own padlock to protect not only your body but also your belonging.

8. Are there any social events for members and staff?

Yes, they’re great fun and an excellent way of getting to know everyone. To find out more about our fitness challenges, special themed classes, or club events, just keep an eye on the event calendar.

9. What should I do if the fire alarm sounds?

Don’t panic. Our fully trained team will tell you what to do and guide you to safety. If the alarm stops after a short time, it was simply a false alarm or a test.

10. Are the team trained in first aid?

Yes, we always have a number of first aiders on duty. In the unlikely event that someone is injured, there are also first aid boxes located at reception.

Membership

1. How old do I have to be to join KFITNESS? 

You must be 16 years and above to be eligible for membership.

2. How much is membership at KFITNESS? 

Membership rates vary depending on the type of package that is best suited for you, some time may be promoted. Please contact us to find out or check out our membership rate.

3. How do I pay for my KFITNESS membership?

Most members pay through auto debit on Credit Cards. Direct debit and upfront term payment options are also available.

4. Are there extras to pay for once I’ve joined KFITNESS?

No. However, if you wish to maximize results with minimum time, we also offer Personal Training sessions. At the same time, we have a variety of classes which is free for our members to participate, however, if you looking for more advanced or expert classes, we did offer professional classes.

In addition to our FREE Group Exercise classes and the use of the fitness equipment. The changing rooms also have complimentary toiletries for your convenience.

5. Can I put my membership on hold? 

Yes, you can. We call our hold option freeze. At KFITNESS, we believe that exercise is a lifelong habit. That’s why when it comes to freezing your membership, it will only be for medical reasons or outstation/overseas assignments for more than 2 weeks with written notice. For further information, please refer to our reception team. A freeze fee will be charged.

6. Am I obligated to a long-term contract when I join KFITNESS? 

Not at all! KFITNESS adheres strictly to the rules of conduct which does not encourage the sale of long term contracts as it does not benefit the end-customer.

7. What if I want to cancel my membership? 

To cancel your membership, you’re required to give 1 full calendar month notice of termination. You may cancel at any time provided you’ve reached your minimum contract period excluding any freeze period.

You can request to cancel your membership by visiting reception at our club.

Queries & Feedback

1. If I have any queries about my membership or club who do I speak to? 

Our club staff is happy to help you with any questions or feedback you have. If you’d prefer to speak to club management, please let our reception team know.

2. How do I update my personal details and/or account details? 

You can update all your personal details through our reception team. They’ll be happy to assist.

3. How do I feedback about your products and services? 

We welcome your feedback and we want to hear about ways we can assist you with any concerns you may have. If you have a complaint, please have a chat with one of our club staff.

If you would prefer to speak with the club management, please let our reception team know. If they aren’t immediately available, the reception team will ensure that you are contacted by them as soon as possible.

You can also email your query via our online contact form.

We also love to know what we’re doing well too.